General

What are your hours of operation?

At Cox-McKenzie School of Driving, we understand the importance of flexibility, and we've designed our schedule to accommodate your needs:

  • Driving Lessons:

    • Available daily from 8:00 AM to 7:00 PM, seven days a week.

  • Contact Us:

    • Email: Reach out anytime, and we'll respond promptly.

    • Phone: Call us between 10:00 AM and 6:00 PM for immediate assistance.

Are you licensed by the state of Michigan?

Yes, Cox-McKenzie School of Driving is fully licensed by the State of Michigan. We meet all state requirements for operating a driving school, ensuring the highest standards of safety and professionalism.

Do you offer classes for teens?

We do not offer segments 1 or 2 and only offer classes for drivers 18+.

Where are you located?

Cox-McKenzie School of Driving is a service-based company proudly located in the heart of Grand Rapids, Michigan. We operate throughout Kent County and beyond, making it convenient for you to start your driving journey.

Free Pickup and Drop-off Services:

To make lessons more accessible, we offer complimentary pickup and drop-off for all driving sessions. This service is available to the following locations:

  • Anywhere in Kent County

  • Grand Valley State University (GVSU)

  • Other Locations: On a case-by-case basis, we can accommodate additional locations. Contact us to discuss your specific needs.

Our goal is to provide seamless, professional service that fits your schedule. If you have questions about your location or availability, feel free to reach out-we're here to help!

What Is your cancellation policy?

$40 Cancellation Fee may apply if an appointment is canceled (a) by the Student less than 48 hours before the scheduled time, (b) because the Student does not have their T.I.P. with them, or (c) because the Student's fees (including past cancellation fees) are not paid current.

If an emergency occurs, you must contact your instructor to cancel. There will be no cancellation fee if Cox-McKenzie School of Driving, LLC determines that driving conditions may be dangerous due to inclement weather, instructor illness, or equipment issues with the vehicle. Cox-McKenzie School of Driving, LLC will reschedule these appointments.

What is your refund policy?

The student will receive a refund if the cancellation request is made within 48 hours of the initial enrollment and payment. No refunds will be made if the request is made more than 48 hours after the enrolment and initial payment. Refunds may take up to 14 business days to process and will be credited to the original payment card.

Adult students must understand that they are contracting with Cox-Mckenzie School of Driving, LLC, to instruct them on driving a car. This instruction is not mandatory or required by the State of Michigan. There are no tests, quizzes, or homework of any kind. Only behind-the-wheel instruction will be provided. Completion of driver education instruction does not guarantee qualification for a driver's license.

What if I forgot my username or password?

You can reset your username or password on our website by clicking the "Forgot your Username or Password?" link on the login page.

Behind-the-Wheel

Can I use my own car?

No, our vehicles have safety features (such as passenger brakes, passenger mirrors, and student driver signs) that are not standard in most cars.

Do you offer classes for non-english speaking students?

Yes, we strive to accommodate all students, regardless of their primary language. At Cox-McKenzie School of Driving, our instructors have even learned basic phrases in various languages, including Farsi, Spanish, and Swahili, to make the learning experience more inclusive.

How We Support Non-English Speakers:

  • Translator-Friendly: Students are welcome to bring a translator to their driving lessons at no additional cost.

  • Case-by-Case Support: If you have specific needs or concerns, please don't hesitate to contact us, and we'll work with you to ensure a smooth and comfortable experience.

Our goal is to provide a welcoming and effective learning environment for everyone. Please let us know how we can assist you.

Do you help students with anxiety, ADHD, or fear of driving?

Yes, we do, because we understand that everyone's journey to driving is unique. At Cox-McKenzie School of Driving, we're here to help you overcome any challenges standing in the way of your success.

Between all our instructors, we have over 50 years of experience teaching students just like you. Whether you're feeling nervous, struggling to focus, or worried about driving, we'll meet you where you are and support you every step of the way.

Our goal isn't just to help you pass your test—it's to help you. You matter to us, and we'll do everything possible to ensure you feel comfortable, confident, and ready to obtain your license.

Let's take it one step at a time, together. You've got this, and we've got you.

Does Cox-Mckenzie School of Driving offer road tests?

Unfortunately not. The state of Michigan requires a different license to provide road tests.

Do I need anything before I sign up for drives?

Yes. Before you can take Lessons, you need to obtain a Temporary License from the Secretary of State. Here are the steps!

  1. Visit a Secretary of State (SOS) Office:
    Apply for your TIP at your nearest Michigan SOS office.

  2. Prepare the Required Documents:
    Bring the following:

    • Proof of identity (e.g., U.S. passport, birth certificate).

    • Proof of your Social Security number (e.g., Social Security card, W-2).

    • Proof of Michigan residency (e.g., utility bill, bank statement).

  3. Pass the Written Knowledge Test:
    You'll need to take a written test based on Michigan's driving laws and road safety rules.

  4. Pay the Fee:
    The TIP application fee is $25.

  5. Practice With Supervision:
    With a TIP, you can practice driving with a licensed adult aged 21 or older or under the supervision of a driving instructor.

How fast can I complete behind-the-wheel lessons?

This depends on your scheduling flexibility and instructor availability. You can take one 2-hour behind-the-wheel lesson each day and schedule up to three driving lessons in advance. You must have one practice day between lessons. So you could schedule Monday, Wednesday, and Friday. Once you complete Monday's lesson, you could schedule another upcoming lesson.

How do I sign up for drives?

Click here if you're ready to register for your driving lessons.